Last updated: August 4, 2024
Hi there! At Vivakay, we care about your privacy and want to keep things simple and clear. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in other ways.
What Information We Collect
We collect different types of information depending on how you interact with us. Here’s what we might gather:
- Contact Details: Your name, address, phone number, and email.
- Order Info: Details about what you buy, shipping address, and payment info.
- Account Info: Your username, password, and security questions.
- Shopping Info: Items you view, add to your cart, or wishlist.
- Customer Support: Info you share when you contact us for help.
We also use cookies to collect information about how you use our site, like your device type, browser, and IP address.
How We Use Your Information
We use your info to:
- Process your orders and deliver products to you.
- Send updates about your orders and our services.
- Improve our website and services.
- Personalize your shopping experience.
- Communicate with you and provide customer support.
- Ensure security and prevent fraud.
Cookies
We use cookies to make our site work better and to understand how you use it. You can control cookies through your browser settings, but blocking cookies might affect your experience on our site.
Sharing Your Information
We may share your information with:
- Service providers who help us run our website and services (like payment processors and shipping companies).
- Business partners who help us with marketing and advertising.
We do not sell your personal information.
Security and Retention
We take steps to protect your information but remember that no online service is 100% secure. We keep your info as long as needed to provide our services and as required by law.
Your Rights
Depending on where you live, you might have rights like:
- Accessing the personal information we hold about you.
- Requesting corrections to your information.
- Asking us to delete your information.
- Opting out of marketing communications.
You can exercise these rights by contacting us at the details below.
Contact Us
If you have any questions or concerns about your privacy, please reach out to us at:
- Email: info@vivakay.com
- Address: 1014 W 36th St, Baltimore, MD, 21211, United States
Thanks for trusting us with your information!