Last updated: August 4, 2024
Hey there! We want you to love your Vivakay jewelry, but if you need to make a return or get a refund, we’ve got you covered. Here’s the scoop:
Returns
You have 30 days after receiving your item to request a return. Your item needs to be in the same condition you got it – unworn, unused, with tags, and in the original packaging. Don’t forget the receipt or proof of purchase!
To start a return, email me at owner@vivakay.com. Returns should be sent to:
1014 W 36th St, Baltimore, MD, 21211, United States
Once we accept your return, we’ll send you a return shipping label and instructions on how to send your package. Please don’t send anything back without contacting us first!
Damages and Issues
Check your order as soon as it arrives. If it’s defective, damaged, or the wrong item, email us right away so we can fix it.
Non-returnable Items
- Custom or personalized jewelry
- Sale items
- Gift cards
If you’re unsure about an item, just ask!
Exchanges
Want to swap something out? The fastest way is to return the item you have and then place a new order for what you want.
Refunds
We’ll let you know when we receive and inspect your return. If approved, you’ll get a refund on your original payment method within 10 business days. Keep in mind it might take a bit for your bank or credit card company to process it.
If it’s been more than 15 business days since your refund was approved, contact me at owner@vivakay.com.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact me at owner@vivakay.com.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
To return your product, mail it to:
1014 W 36th St, Baltimore, MD, 21211, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions?
We’re here to help! Email us anytime at info@vivakay.com.
Thanks for shopping with Vivakay!